Terms & Conditions:
 

Below are the terms and conditions governing all transactions with AHP Exotics.  
 

SUMMER SHIPPING UPDATE: Please note that with the hot weather, we recommend only shipping to hubs for the safety of the animals.

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Shipping:  Our shipping days are Tuesday and Wednesday. Any orders placed after 11am EST on either of those days will be shipped out the following Tuesday or Wednesday. Customers will receive a confirmation email with tracking number once their order has been shipped. Animals will NOT be shipped out until payment is confirmed.

 

All animals are shipped Fedex Priority Overnight via Reptiles2You.

 

Terms & Conditions: 
Below are the terms and conditions governing all transactions with AHP Exotics.  
 
We are not responsible in any way, for the actions of the animal(s) you order through us. If you or anyone else gets bit, stung, scratched, physically debilitated, or anything else as it relates to the animal, it is solely your responsibility and you agree to indemnify and hold us harmless from any liability therein. Always exercise caution with animals. We are not culpable for what the animals do once they are shipped. Order at your own risk. 
 
Please note: You expressly acknowledge that you are solely responsible for properly researching and following the appropriate federal, state, and local laws which apply to your ownership of any animal(s) that you may purchase from us. Specifically, you agree to indemnify and hold us harmless from any responsibility or liability in relation to fulfilling your responsibility to both research and adhere to the appropriate federal, state, and local laws which apply to your ownership of any animal(s) that you may purchase from us. Please consult your federal, state, and local laws which apply to your ownership of any animal(s) that you may purchase from us prior to such purchase. 
 
Customers authorize us to charge their chosen payment provider. We reserve the right to correct any errors or mistakes that we make even if we have already requested or received payment. At our sole discretion, refunds or credits may be granted in extenuating circumstances or to correct any errors made by us. 
 
You must be at least 18 years of age to order from us. We do not assume any responsibility for any misrepresentations regarding the age of any customer. Should we determine that you provided any false information to us we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress. 
 
The preferred sex/gender of each reptile, amphibian, and invertebrate (if selected) is not guaranteed, most notably with hatchling and juvenile animals. We make our best efforts, but we are not always 100% accurate. Snakes are generally very easy to determine sex/gender, but we still group them in with the overall disclaimer.

 

Live Arrival Guarantee Policy:
Every shipment we send comes with our Live Arrival Guarantee. This means that if your order arrives with issues pertained to animal health, we will replace the order with store credit in the amount of the loss, not including the price of shipping.

 

For the safety of the animal(s), we recommend that all shipments be sent to a hub and held for pickup and NOT shipped directly to your door.

 

Our Live Arrival Guarantee becomes VOID if:

1.) You request that your order be shipped out on a day NOT recommended by Fedex as safe for live animal shipments and/or when temperatures fall outside of the safe range. (Anywhere along the route where temperatures are below 40°F or above 90°F is outside of the safe range)

2.) You request shipping parameters that go against our recommendations.

3.) Shipment is lost or delayed by courier.

4.) The shipment is forwarded to another address. Forwarding of packages results in an extra day or more in transit.

5.) There is an issue with your shipment and you do not make a claim within one hour of shipment arrival. In the event of any issue, we REQUIRE a clear digital picture of the animal in question before a replacement/store credit can be issued. This picture can be sent to ahpexotics@gmail.com

 

Refund/Deposit Policy:
We do no issue refunds. If your online order is canceled for any reason , you will receive store credit minus a 30% restocking fee, and any care maintenence fees if applicable. All in person sales will not be issued refunds. As by completing an in person purchase, you agree that there will be no; return, refund, payment method charge back or exchange, once the animal has left the possession of AHP Exotics.

 

Payment Plan/Delayed Acquisition Policy:
For animals held past originally scheduled payment deadline, a fee of $75 per week, per animal will be charged for care and feeding.

Any animals left unclaimed after 90 days past the agreed upon shipping date will be considered abandoned and no refunds will be issued.

 

In purchasing an animal from AHP Exotics you agree to all of our terms and conditions.

Payment: We accept the following payment methods

• Credit Card/Debit Card

• PayPal: ahpexotics@gmail.com

• Cash App: $ahpexotics

• Venmo: @ahpexotics

• Zelle: ahpexotics@gmail.com

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